Rustic Summer Sisters are committed to providing the best quality dried and preserved flowers and the finest designs. We take pride in our work and understand that the orders you request are very important; therefore wanting our customers to be fully satisfied with their purchases. On the basis of this please choose carefully as we do not offer refunds for change of mind as all our products are made to order. 

 

Returns are accepted on a “case-by-case” basis, and usually will be on grounds of “quality” issues only. If the return is due to quality reasons, we do request that a photograph of the delivered item is submitted to us no more than 24 hours after receiving your order.

 

Our refund policy for dried and preserved flowers is as follows;

1. We don't refund for “not liking" reasons OR change of minds.

2. The refund amount excludes the shipping fee you have paid.

3. Sale items are not eligible for refund. 

4. To be eligible for a refund, the item(s) must be unused and in the same condition as when you received them. They must also be returned in their original packaging. We reserve the right to refuse any refund if these conditions are not met. 

5. Once your return item(s) have been received and inspected, we will notify you of approval or rejection via email. If approved, your refund will be processed and credited to the original method of payment. Please note the shipping costs are non-refundable. 

6.  Please be aware that preserved flowers undergo bleaching or other chemical treatments which may result in a noticeable scent or softer stems and petals. Therefore , we would not issue a refund based on this reason. jk

 

Any approved refunds will be processed immediately and are credited back to the original credit card on which the order was purchased. It may take approximately 5-7 business days for this to show on your statement. 

 

If we require you to return the items to Rustic Summer Sisters we will arrange for the return shipping costs to be paid by ourselves.